One of the thrusts of DepED Compostela Valley Division is to ensure the efficient delivery of service to its clients particularly on the event of prompt but quality provisions of goods. However, there are occurrences of conditions which cause the delay. One of the common complaints of the end-users is the sluggish process of releasing the procurement of goods which include cash advances of traveling expenses and training/office supplies and materials requested by heads of sections and supervisors who are responsible of conducting trainings and seminars. It was found out that only 4 out of 24 or 17% of the Training Event Requests for 7 months were processed/released on time.

Thus, the study of mapping on the causes of delay be determined and propose a more strategic process to ensure quality of service.

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